Refund policy
Refund policy
Voluntary right of return
• The seller grants the buyer a voluntary right of return in accordance with the following conditions.
• The period within which the ordered goods can be returned is 14 days from receipt of the respective goods (the period begins on the day after receipt of the goods) or conclusion of the contract for contracts for the purchase of digital content or services. The return requires that the goods are sent no later than the last day of the period.
• The goods can only be returned in a complete, unused and undamaged condition.
• Goods can only be returned in their original packaging.
• The voluntary right of return does not apply to goods that can spoil quickly or whose expiration date would be quickly exceeded.
• The voluntary right of return does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
• The voluntary right of return does not apply to digital content (i.e. no delivery of physical goods, data carriers or provision of services, but products that are provided exclusively digitally, e.g. as downloads or as a so-called stream over the Internet).
• No return of opened nutritional supplements etc. or with a damaged safety seal.
Talk to us so that we can find a solution together.
• If goods are returned in accordance with this voluntary right of return, the seller will refund the customer the purchase price already paid for the goods.
• The seller provides the customer with a return slip or a return label, the use of which does not incur any return costs.
• The same means of payment that the customer used for the original transaction will be used for the refund. Unless something else was expressly agreed with the customer.
• The amount to be refunded as a result of the voluntary return will be refunded to the buyer by the seller within 10 days of taking possession of the returned goods. The time at which the seller instructs payment is decisive.
Voluntary right of return
• The seller grants the buyer a voluntary right of return in accordance with the following conditions.
• The period within which the ordered goods can be returned is 14 days from receipt of the respective goods (the period begins on the day after receipt of the goods) or conclusion of the contract for contracts for the purchase of digital content or services. The return requires that the goods are sent no later than the last day of the period.
• The goods can only be returned in a complete, unused and undamaged condition.
• Goods can only be returned in their original packaging.
• The voluntary right of return does not apply to goods that can spoil quickly or whose expiration date would be quickly exceeded.
• The voluntary right of return does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
• The voluntary right of return does not apply to digital content (i.e. no delivery of physical goods, data carriers or provision of services, but products that are provided exclusively digitally, e.g. as downloads or as a so-called stream over the Internet).
• No return of opened nutritional supplements etc. or with a damaged safety seal.
Talk to us so that we can find a solution together.
• If goods are returned in accordance with this voluntary right of return, the seller will refund the customer the purchase price already paid for the goods.
• The seller provides the customer with a return slip or a return label, the use of which does not incur any return costs.
• The same means of payment that the customer used for the original transaction will be used for the refund. Unless something else was expressly agreed with the customer.
• The amount to be refunded as a result of the voluntary return will be refunded to the buyer by the seller within 10 days of taking possession of the returned goods. The time at which the seller instructs payment is decisive.