Terms of service
Terms of service
General terms and conditions with customer information
As of: February 14, 2024
Table of contents
• Scope of the general terms and conditions
• Contact and service information
• General information on offers and orders
• Ordering process and conclusion of contract
• Ordering process and conclusion of contract on the Amazon platform
• Ordering process and conclusion of contract on the eBay platform
• Contract text and contract language
• Customer account
• Information on prices and shipping costs
• Payment methods and payment conditions
• Retention of title
• Delivery, availability of goods
• Digital content
• Subscriptions
• Sale of vouchers
• Promotional vouchers
• Copyright and usage rights
• Cancellation policy
• Voluntary right of return
• Warranty and liability
• Amendment of the general terms and conditions
• Final provisions
• Dispute settlement and consumer dispute resolution
1. Scope of the general terms and conditions
• For the business relationship between Sven Ottmann, Klinggraben 42, 91126 Schwabach (hereinafter referred to as "Seller") and the purchaser of the Seller's products, hereinafter referred to as "Customer", are subject exclusively to the following General Terms and Conditions (hereinafter referred to as "GTC").
• Differing conditions of the Customer are not recognized, even if the Seller provides his service without objection, unless the Seller expressly agrees to the validity of the differing conditions of the Customer.
• All personal designations apply equally to both genders. For reasons of better readability, the simultaneous use of male and female language forms has been omitted.
• "Consumer" within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity.
• "Entrepreneur" within the meaning of the GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
• "Product" within the meaning of the General Terms and Conditions is any goods, services and other services offered by the seller, any accessories and accompanying documentation that are the subject of the contract between the seller and the customer in accordance with the product description provided to the customer by the seller or other agreement.
• Regardless of the terms used in the General Terms and Conditions, such as "seller", the legal classification of the contract and the applicable statutory regulations are always determined by the statutory requirements of the respective types of contract. These General Terms and Conditions do not restrict the statutory definitions and regulations in any way.
2. Contact and service information
• Email address: shop@blackstuffdeutschland.de
• Telephone number: +49 (0) 9122 / 8897334
• Fax number: +49 (0) 9122 / 8897335
• Customer service is available: Monday, Wednesday, Friday from 9 a.m. to 1 p.m.
3. General information on offers and orders
• The presentation of products in the shop, on websites and in digital printed brochures or catalogs or comparable product presentations by the seller does not constitute a legally binding offer, but rather an invitation to place an order and thus the customer's offer.
• Customers are responsible for ensuring that the information they provide is correct and that any changes are communicated to the seller if they are necessary for the seller to fulfill the contract. In particular, customers must ensure that the email and delivery addresses provided are correct and that any delays in receipt for which the customer is responsible are taken into account accordingly (e.g. by checking the spam folder of the email software used).
• Customers are asked to carefully read and follow the instructions during the ordering process and, if necessary, to use the existing support functions of their software and hardware (e.g. magnification or reading functions). Required information is marked as such by the seller in a way that is appropriately recognizable to the customer (e.g. by optical highlighting and/or asterisks). Until the order is sent, customers can change and view the product selection and their entries at any time, go back in the ordering process or cancel the order process altogether. To do this, customers can use the usual functions of their software and/or end device that are available to them (e.g. the browser's forward and back buttons or keyboard, mouse and gesture functions on mobile devices). In addition, unwanted entries can be corrected by canceling the ordering process.
4. Ordering process and conclusion of contract
• The customer can choose from the products offered by the seller to the customer. kte and collect them in a so-called shopping cart. In the selection within the shopping cart, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.
• By clicking on the button that completes the order process, the customer makes a binding offer to the seller to purchase the products in the shopping cart.
• A contract between the customer and the seller can also be concluded by email. The customer can send a binding offer to the seller by email or, if the seller sends a binding offer, accept it by email.
• A contract between the customer and the seller can also be concluded by telephone. The customer can make a binding offer to the seller by telephone or, if the seller makes a binding offer, accept it by telephone.
• A contract between the customer and the seller can also be concluded by fax. The customer can send a binding offer to the seller by email or, if the seller sends a binding offer, accept it by fax.
• A contract between the customer and the seller can also be concluded using information in a contact form. The customer can send a binding offer to the seller via the contact form or, if the seller sends a binding offer, accept it via the contact form.
• A contract between the customer and the seller can also be concluded by post. The customer can send a binding offer to the seller by post or, if the seller sends a binding offer, accept it by post.
5. Ordering process and conclusion of contract on the Amazon platform
• The conditions of this section apply to orders placed via the Amazon platform. The purchase contract is concluded with the seller and not with Amazon.
• The customer can select from the products offered to the customer in the seller's range and collect them in a so-called shopping cart. The product selection can be changed, e.g. deleted, in the selection within the shopping cart. Otherwise, the customer can initiate the completion of the order process.
• In addition to the order process via Amazon's "shopping cart" system, the customer can complete the order process directly by pressing the "1-Click" or "Buy Now" buttons on Amazon. In this case, an order is automatically created and sent to the delivery address stored by the customer on Amazon. The order can then be changed or canceled in the order overview in the "My Account" area. The purchase price is paid using the payment method stored by the customer on Amazon for the "1-Click" or "Buy Now" process. The customer is informed about the delivery and payment options by a separate note and can also change the delivery and payment details in the "My Account" area. The use of the "1-Click" or "Buy Now" processes may also require the customer to activate them in their Amazon account.
• The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the order process by the customer and ends at the end of its last day. The seller can accept the customer's offer by an explicit acceptance of the contract by the seller or by Amazon, also by email. Acceptance can also occur by shipping the goods and their receipt by the customer within the acceptance period, as well as by a payment request from the seller or Amazon to the customer and at the latest by completing the payment process. In the case of multiple acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is concluded and the customer is no longer bound to his offer.
6. Order process and conclusion of contract on the eBay platform
• The conditions of this section apply to orders placed via the eBay platform. The purchase contract is concluded with the seller and not with eBay.
• By publishing an offer in auction format or as a purchase at a fixed price, the seller makes a binding offer to conclude a contract in accordance with the information and conditions specified for the product. By submitting a bid, the eBay user accepts the offer under the suspensive condition of being the highest bidder at the end of the period specified by the seller. If the bid is t of the eBay user, their offer expires. The seller can set a minimum price that must be reached for the contract to be concluded. By pressing a buy it now button provided as part of the offer, the eBay user can buy the goods immediately. In the case of auction formats, the buy it now is only possible as long as no bid has been made on the offer or the minimum price has not been reached. For items with the "immediate payment" option, the contract is only concluded when the subsequent payment process is completed. It is possible to purchase several items at a fixed price if they are placed in the shopping cart as part of the shopping cart function and the payment process is then completed.
• If it is possible to make a price suggestion, the eBay user's price suggestion represents a purchase offer that the seller can accept or reject. The seller can also make a counter offer, which the eBay user can accept or respond to with his counter offer. If an offer is accepted by the eBay user or the seller, the purchase contract is concluded. Price suggestions are valid until the end of the offer and for 48 hours at the latest. When using the "Suggested Price" option in an offer, immediate payment is not required unless the eBay user was asked to confirm their payment method when entering their suggested price.
• If the seller's offers contain a "Click & Collect" note, buyers can collect the purchased products from the seller's selected branch. Payment is possible with PayPal, direct debit or credit card. The purchase contract is concluded on the eBay platform as soon as the product has been purchased and paid for. The seller can make collection dependent on proof of identity of the buyer and, in the case of authorization, the authorized person and a proper power of attorney signed by the buyer, stating the date and name of the buyer.
• Customers who are registered for the "ebay Plus" option have the option of receiving a Hermes return label from eBay for return purposes. To do this, customers must meet the following requirements and conditions: https://www.ebay.de/help/buying/returns-refunds/rckgabe-eines-artikels-gegen-eine-rckerstattung?id=4775. In this case, customers can drop off the shipment at a Hermes ParcelShop near them.
7. Contract text and contract language
• The seller saves the contract text and makes it available to the customer in text form (e.g. by email or printed with the delivery of the order). The customer can print out the contract text before submitting the order to the seller by using the print function of their browser or the save function for websites in the last step of the order.
• If customers have created a customer account, they can view the orders placed in their account area. The full contract text is not accessible in the account area.
• The contract language is German, contracts can be concluded in this language.
8. Customer account
• The seller provides customers with a customer account. Within the customer account, customers are provided with information about the orders and their customer data stored with the seller. The information stored in the customer account is not public.
• Customers can also place an order as a guest without having to create a customer account.
• Customers are obliged to provide truthful information in the customer account and to adapt the information to changes in the actual circumstances as far as this is necessary (e.g. the changed email address in the event of a change or the changed postal address before an order). Customers are responsible for any disadvantages that arise due to incorrect information.
• Customers are responsible for their customer accounts within their sphere of influence and to the extent that the responsibility is reasonable for them. It is the customer's responsibility to exercise the greatest possible care when using access data for the customer account and to take every measure that ensures the confidential, secure handling of the data and prevents it from being disclosed to third parties. Customers are obliged to inform the seller immediately if there is reason to suspect that a third party has knowledge of access data and/or is misusing the customer account.
• The customer account may only be used in accordance with the applicable legal provisions, in particular the provisions for the protection of third-party rights, and in accordance with the seller's general terms and conditions using the access masks and other technical access options provided by the seller. Any other type of use, in particular especially by external software, such as bots or crawlers, is prohibited.
• If customers save, specify or otherwise post content or information (hereinafter referred to as "content") within the customer account, the customers are responsible for the content of this information. The seller does not take ownership of the customer's content. However, the seller reserves the right to take appropriate measures depending on the degree of risk of infringement posed by the content, in particular the risk to third parties. The measures that take into account the criteria of necessity, appropriateness, care, objectivity and reasonableness and the interests of all those involved, in particular the fundamental rights of the customers, may include the (partial) deletion of content, requests for action and explanations, warnings and warnings as well as bans from the premises.
• Customers can cancel the customer account at any time. The seller can cancel the customer account at any time with a reasonable notice period, which is usually two weeks. The termination must be reasonable for the customer. The seller reserves the right to terminate for extraordinary reasons.
• From the time of termination, the customer account and the information stored in the customer account are no longer available to the customer. It is the customer's responsibility to save their data when terminating the customer account.
9. Information on prices and shipping costs
• Unless otherwise stated, all prices are total prices including the applicable statutory sales tax (VAT).
• The delivery and shipping fees incurred in addition to the sales price are communicated to the customer in the respective product description and before the order is completed, or linked.
• In addition to the prices stated, the seller charges the following shipping costs for delivery: Shipping costs Germany: Up to 0.5 kg: € 2.90 Up to 3.0 kg: € 4.90 Please enquire in advance for other countries.
10. Methods of payment and terms of payment
• Unless otherwise agreed, payments are to be made without discounts, rebates or other reductions.
• When using financial institutions and other payment service providers, the terms and conditions and data protection notices of the payment service providers also apply with regard to payment. Customers are asked to observe these regulations and notices as well as information during the payment process. This is particularly because the provision of payment methods or the course of the payment procedure can also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
• The customer ensures that he meets the requirements incumbent upon him that are necessary for successful payment using the selected payment method. This includes in particular sufficient funds in bank and other payment accounts, registration, legitimization and authorization with payment services as well as confirmation of transactions.
• If the seller assigns his payment claim against the customer to payment service providers, the payment can only be made to the respective payment service provider with a debt-discharging effect. The seller's contractual obligations towards the customer, in particular the performance and warranty obligations, compliance with revocations and contractual ancillary obligations, are not affected by the assignment.
• Advance payment - If payment in advance by bank transfer has been agreed, the payment amount is due upon conclusion of the contract, unless expressly agreed otherwise. The seller will inform the customer of his bank details. Delivery will take place after receipt of payment. If the advance payment has not been received by the seller within 10 calendar days of sending the order confirmation despite being due and even after a renewed request, the seller will withdraw from the contract, with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the customer and seller without any further consequences.
• SEPA direct debit procedure - When placing the order, the customer gives the seller a SEPA direct debit mandate. When the SEPA direct debit mandate is issued, the seller is authorized to initiate the payment transaction, which automatically debits the customer's bank account. The customer is informed of the date on which the bank account will be debited (referred to as "pre-notification"). The pre-notification is not bound to a specific form and can be in the form of an invoice, information in an email, on a website or in general terms and conditions. The deadline for the advance notice of the debit over the date The time for debiting the bank account is 2 days (referred to as the "pre-notification period"). The invoice amount is due after the direct debit mandate has been issued, but not before the expiry of the pre-notification period. The account is debited before the goods have been dispatched, but not before the expiry of the pre-notification period. .
• Purchase on account - The invoice amount is due after the product has been delivered and invoiced and must be paid by the customer within 7 days without deduction by payment to the seller's bank account, unless otherwise agreed. The seller reserves the right to carry out a credit check when selecting the purchase on account payment method and not to offer the payment method to the customer if the credit check is negative. .
• Credit card payment - When placing the order, customers provide their credit card details. The customer's credit card is charged immediately after the order has been completed and after the customer has been authorized as the legal cardholder.
• Amazon - Payment is processed by Amazon, whereby the customer can pay the amount owed by credit card or direct debit. The seller does not receive any of the customer's payment details from Amazon. For items sold via the Amazon Marketplace via the Amazon.de domain and for items marked with the note "Shipping by Amazon", Amazon offers additional payment methods such as monthly invoice (here in cooperation with arvato Payments Solutions GmbH), financing (here in cooperation with "Barclaycard", offered by Barclays Bank Ireland PLC Hamburg Branch), BLIK, Bancontact, iDeal and Przelewy24. In the case of the payment methods BLIK, Bancontact, iDeal and Przelewy24, the payment is debited immediately after the order has been completed. In the case of the payment methods credit card, direct debit, monthly invoice and financing, payment is made after the goods have been dispatched. In the case of the payment method iDEAL, the customer needs a Dutch bank account, in the case of Bancontact a Belgian bank account and in the case of Przelewy24/BLIK a Polish bank account. Financing requires registration with Barclaycard. The use of the monthly invoice and financing payment methods requires a successful address and credit check of the customer. Further information on ordering via Amazon Marketplace: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A. Further information on the accepted payment methods: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A; Further information for customers who are entrepreneurs and purchase on account: https://www.amazon.de/gp/help/customer/display.html?nodeId=201961660; The customer can also find information on the payment methods in the "My Account" section under "Your Payments".
• Klarna - Payment is made via the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: "Klarna") using the Klarna payment method provided or selected by the customer. Klarna's terms of use apply, which can be viewed at https://www.klarna.com/de/ and are communicated to the customer as part of the payment process.
• Klarna PayNow credit card - In order to make the payment, the customer must identify themselves as the legitimate cardholder before the payment transaction is carried out and the customer's account is automatically debited.
• Klarna PayNow direct debit - The customer gives Klarna a SEPA direct debit mandate. By issuing the SEPA direct debit mandate, Klarna is authorized to initiate the payment transaction, which automatically debits the customer's bank account. The customer is informed of the date on which the bank account is debited (referred to as "pre-notification").
• Klarna invoice - This is subject to a successful check of the customer's address and creditworthiness by Klarna. When purchasing on account, customers receive the goods first. The payment deadline is 14 days, unless otherwise agreed during the payment process. The seller assigns his claim to payment to Klarna. A debt-discharging payment can only be made to Klarna in accordance with Klarna's terms and conditions.
• Klarna installment payment - The prerequisite for Klarna installment purchase is a successful check of the customer's address and creditworthiness by Klarna. The seller assigns his claim to payment from the customer to Klarna. A debt-discharging payment can only be made to Klarna in accordance with Klarna's terms and conditions. Further information on European standard information for consumer loans, financing via Klarna, in particular on installments, and minimum installment payment amounts as well as Klarna's terms and conditions: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
• Klarna Sofortüberweisung (Sofort) - Payment is made immediately using online banking data by the provider Sofort GmbH. elbar after the order in accordance with the conditions of Klarna Sofortüberweisung (which are also communicated to the customer as part of the ordering process). Further information: https://www.klarna.com/sofort/.
• PayPal - Payment is made via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") using the PayPal payment method provided or selected by the customer. Customers are redirected directly to PayPal at the end of the ordering process. For customers who have a PayPal account, the following PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all conditions: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
• PayPal Express - The customer pays the amount owed using the PayPal transaction process.
• PayPal Plus (PayPal) - The customer must have a PayPal account and pays using of the PayPal transaction process the amount owed.
• PayPal Plus (direct debit) - The customer can pay using PayPal's direct debit procedure even if they do not have a PayPal account. The customer gives PayPal a SEPA direct debit mandate. By issuing the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, whereby the customer's bank account is automatically debited. The customer is informed of the date on which the bank account is debited (referred to as "pre-notification").
• PayPal Plus (credit card) - The customer can pay using a credit card via PayPal even if they do not have a PayPal account. In order to make the payment, the customer must identify themselves as the legitimate cardholder before the payment transaction is carried out and the customer's account is automatically debited.
• PayPal Plus (purchase on account) - The customer can make a purchase on account via PayPal even if they do not have a PayPal account. The prerequisite is a successful check of the customer's address and creditworthiness by PayPal. The seller assigns the payment to PayPal. A debt-discharging payment can only be made to PayPal in accordance with the conditions and the selected or specified payment term of PayPal. PayPal's terms of use for purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
• PayPal installment payment - The prerequisite for an installment payment via PayPal is a successful check of the customer's address and creditworthiness by PayPal. The seller assigns his payment claim against the customer to PayPal. A debt-discharging payment can only be made to PayPal in accordance with PayPal's conditions.
• As part of the PayPal payment method "Checkout", the seller can use third-party payment service providers for the purpose of processing payments. The following information applies to PayPal or the third-party payment service providers named in each case (collectively referred to as "Checkout payment service providers"). The conditions of the Checkout payment service provider communicated to the customer apply. If the seller offers a purchase on account or installment payment via the checkout payment service provider, the seller reserves the right that the prerequisite for the payment method is a successful check of the customer's address and creditworthiness by the checkout payment service provider. The seller assigns the payment to the checkout payment service provider. A debt-discharging payment can only be made to the checkout payment service provider in accordance with the conditions and the selected or specified payment term of the checkout payment service provider. In the case of payment by SEPA direct debit mandate, the customer must issue a SEPA direct debit mandate to the checkout payment service provider. By issuing the SEPA direct debit mandate, the checkout payment service provider is authorized to initiate the payment process, which automatically debits the customer's bank account. The customer is informed of the time at which his bank account is debited (so-called "pre-notification").
• Amazon Pay - The use of Amazon Pay requires registration for this payment method. The payment transaction is carried out on the basis of the conditions of Amazon Pay, which are also communicated to the customer during the ordering process. The customer is redirected to Amazon Pay before completing the order and can choose from the payment methods offered by Amazon Pay. After the order is placed, the payment transaction is commissioned via Amazon Pay. Further information and conditions: https://pay.amazon.de/.
• Cash payment when picking up the goods - Payment is made in cash when picking up the goods.
• Giropay - The use of Giropay requires an online banking account activated by paydirekt. The payment transaction is carried out on the basis of the conditions of Giropay, which are also communicated to the customer during the ordering process. More information: https://www.giropay.de.
• Google Pay - The use of Google Pay requires registration for this payment method. The payment transaction is carried out on the basis of the conditions of Google Pay, which are also communicated to the customer during the ordering process. More information: https://pay.google.com.
• Apple Pay - The use of Apple Pay requires registration for this payment method. The payment transaction is carried out on the basis of the conditions of Apple Pay, which are also communicated to the customer during the ordering process. More information and conditions: https://www.apple.com/de/apple-pay/.
• Stripe - The use of Stripe may require registration for this payment method, depending on the payment methods selected. The payment transaction is carried out on the basis of Stripe's terms and conditions, which are also communicated to the customer as part of the ordering process. Further information and conditions: https://stripe.com/de.
• Costs incurred by reminders of outstanding debts will be invoiced to the customer. The seller is entitled to claim reminder costs in the amount of a flat rate of EUR 2.50. The customer is entitled to provide evidence of no or lower costs.
• In the event of late payment, the seller is entitled to claim default interest at the statutory rate as well as other consequences and costs determined by law from the defaulting customer. The customer's obligation to pay default interest does not exclude the seller from claiming further damages for late payment. Damages for late payment include costs of legal enforcement, such as costs for legal advice, dunning procedures or debt collection.
11. Retention of title
• If the seller makes advance payments, the products delivered remain the property of the seller until full payment has been made.
12. Delivery, availability of goods
• The ordered goods will be delivered to the specified delivery address unless otherwise agreed.
• If a payment service provider is used with which a delivery address is stored and the customer uses the payment method to inform the seller of this delivery address as being relevant for the ordered delivery, the goods will be delivered to the different delivery address.
• If the customer agrees to collect the goods, the seller will inform the customer that the goods are ready for collection at the agreed collection location. In this case, the customer will not incur any shipping costs, unless expressly agreed otherwise.
• If a delivery of goods fails for reasons for which the customer is responsible, the customer will bear the costs incurred by the outward and return shipment to a reasonable extent. If the costs arise from the exercise of the right of withdrawal for consumers, the aforementioned obligation to bear the costs only applies to the shipping costs, while the provisions in the cancellation policy apply to the return costs.
• If the delivery of the goods fails due to the customer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
• If the ordered goods are not available because the seller is not supplied with this product by its supplier through no fault of its own, in particular with regard to ensuring delivery and making possible and reasonable efforts, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of comparable goods. If no comparable goods are available or the customer does not want delivery of comparable goods, the seller will immediately reimburse the customer for any consideration already provided.
• Customers are asked to report obvious transport damage to the transport company or freight carrier as soon as possible or otherwise to report the transport damage to us. This does not create any obligation for customers who are consumers; failure to report does not restrict the customer's legal rights or the enforcement of these rights, in particular the warranty and cancellation rights.
13. Digital content
• "Digital content" is content such as software, video and audio content, e-books or apps when it is provided digitally, e.g. as a download or stream (i.e. not delivered on data carriers such as CDs or BluRays).
• The provisions of these terms and conditions apply to the sale of digital all content accordingly.
• The provisions of these terms and conditions apply accordingly to the sale of physical data carriers that serve exclusively as carriers of digital content.
• The digital content is made available to the customer in the form of an option to download it.
• The digital content is sent to the customer by email to the specified email address.
• The digital content is made available immediately after purchase, at the latest within 24 hours.
• The seller is entitled to subsequently adapt and change digital content, provided that this is necessary for the seller (e.g. updates of a technical nature, corrections of a linguistic nature or compelling legal reasons that make it necessary to adapt content), is reasonable for the customer and the contractual use of the products and the contractual balance are not affected.
• The digital content is made available to the customer in the customer account, provided that a customer account has been created.
• To use the digital content, access to the Internet and common and usual display options that are reasonable for the customer (e.g. a browser or PDF display software) are required. The seller assumes no responsibility for any hindrance to accessing or retrieving digital content if these obstacles are the responsibility of the customer (this applies in particular to the customer's access to the Internet).
14. Subscriptions
• A "subscription" is understood to mean the regular purchase of products or other services by "subscribers" (as customers are referred to in subscription contracts) as part of an ongoing contractual relationship (also referred to as a "subscription contract") over a specified period of time (also referred to as the "subscription period").
• A subscription contract obliges the seller to deliver the services covered by the subscription contract or to carry out other actions at the agreed times or intervals and within the agreed subscription period. The details of the individual subscriptions are given in their respective offers.
• The cancellation will take place on the next service or delivery date or the next delivery within the subscription period.
• Subscriptions are billed in advance at the beginning of the subscription period.
• The subscriber will inform the seller immediately of any changes to the delivery or delivery address and will otherwise be responsible for any delivery delays due to failure to notify.
• The right to extraordinary termination of the subscription contract remains reserved in accordance with the legal requirements.
• Subscription contracts can be terminated in text form (e.g. email).
15. Sale of vouchers
• These terms and conditions apply accordingly to the sale of vouchers that represent material or monetary values.
• The customer is provided with the option of downloading the ordered vouchers.
• The ordered vouchers will be sent to the customer at the specified email address.
• The ordered vouchers will be sent to the customer by post at the specified delivery address.
• The ordered vouchers are made available to the customer in the customer account, provided a customer account has been created.
• The ordered vouchers are made available to the customer as an output on the screen.
16. Promotional vouchers
• "Promotional vouchers" are understood to mean vouchers that are issued free of charge by the seller as part of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). Vouchers that represent a specific monetary or material value and are purchased by the customer as a product are not promotional vouchers.
• Promotional vouchers can only be considered under the stated conditions, taking into account restrictions, e.g. validity for certain product groups, frequency of use and in particular only within the specified period.
• Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
• Unless otherwise stated, promotional vouchers issued to recipients may not be transferred to third parties.
• Promotional vouchers issued by the seller may only be redeemed at the seller.
• Unless otherwise stated, promotional vouchers can only be redeemed before the order process is completed.
• If there is still an amount to be paid after redeeming a promotional voucher, this can be paid using the payment options offered by the seller.
• If a promotional voucher exceeds the value of the goods, it will only be taken into account up to the value of the goods, without the remaining amount being paid out.
17. Copyright and usage rights
• The Products sold by the seller are protected by protective law (in particular trademark and copyright). The rights of use and exploitation lie with the seller or the respective rights holders. Customers undertake to recognize and observe these protective rights.
• The customer receives the simple rights to use the purchased products for contractual purposes. Otherwise, the use and exploitation of the products is not permitted. In particular, copyrighted products of the seller may not be reproduced, distributed, made publicly available or made available to third parties in any other way on the Internet or intranets. Public reproduction, reproduction or other further publication are not part of this contract and are therefore prohibited. Copyright notices, trademarks and other legal reservations may not be removed from the products unless this is necessary for the contractual use of the products or is permitted by law.
• If the products are subject to a specific usage license, customers will be informed of the usage license. In this case, the provisions of the license of use apply before these terms and conditions.
• The permission to use is limited to private purposes and does not include commercial or business use.
• If the seller makes advance payments, the granting of the rights of use to the customer is only provisional and only takes effect when the customer has paid the purchase price of the relevant products in full.
18. Cancellation policy
• The information on the right of cancellation for consumers can be found in the seller's cancellation policy.
19. Voluntary right of return
• The seller grants the buyer a voluntary right of return in accordance with the following conditions.
• The period within which the ordered goods can be returned is 14 days from receipt of the respective goods (the period begins on the day after receipt of the goods) or conclusion of the contract for contracts for the purchase of digital content or services. The return requires that the goods are sent no later than the last day of the period.
• The goods can only be returned in a complete, unused and undamaged condition.
• The return of goods is only possible in their original packaging.
• The voluntary right of return does not apply to goods that can spoil quickly or whose expiration date would be quickly exceeded.
• The voluntary right of return does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• The voluntary right of return does not apply to digital content (i.e. no delivery of physical goods, data carriers or provision of services, but products that are provided exclusively digitally, e.g. as downloads or as a so-called stream over the Internet).
• No return of opened food supplements etc. or with a damaged safety seal.
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• If goods are returned in accordance with this voluntary right of return, the seller will refund the customer the purchase price of the goods already paid.
• The seller provides the customer with a return slip or a return label, which does not incur any return costs.
• The same payment method that the customer used for the original transaction will be used for the refund, unless something else was expressly agreed with the customer.
• The amount to be repaid as a result of the voluntary return will be refunded to the buyer by the seller within 10 days of taking possession of the returned goods. The time at which the seller instructs payment is decisive.
20. Warranty and liability
• The warranty (liability for defects) and liability for other poor performance are determined in accordance with statutory provisions, subject to the following regulations.
• The seller may limit the warranty in the case of customers who are consumers if he has specifically informed the customer of this and the limitation of the warranty is expressly and separately agreed and this agreement is made available to the customer on a permanent data medium.
• The limitations of the warranty and liability obligations as well as the shortening of the relevant deadlines do not apply to claims for damages and reimbursement of expenses by customers, goods that have been used for a building in accordance with their usual use and have caused its defectiveness, as well as to existing updating obligations in the case of ll of contracts for digital products.
21. Amendment of the General Terms and Conditions
• The Seller reserves the right to amend these General Terms and Conditions at any time with future effect in the case of continuing obligations (i.e. contracts that run for a longer period of time and in the context of which services and/or consideration are provided) in the following cases: a) If the amendment serves to ensure that the General Terms and Conditions comply with applicable law, in particular if the applicable legal situation changes; b) If the amendment serves the Seller to comply with mandatory judicial or administrative decisions; c) If completely new services or service elements as well as technical or organizational processes require a description in the General Terms and Conditions; d) If the amendment is only beneficial for the Customer.
• The Seller will send the amended General Terms and Conditions to the email address provided by the Customer to the Seller at least two weeks before they come into effect. If a Customer does not object to the new General Terms and Conditions within two weeks of receiving the email, the amended General Terms and Conditions are deemed to have been accepted by the Customer. By notifying the change, the seller will inform customers of the consequences of not contesting the terms and conditions. Customers can also agree to the amended terms and conditions by giving their express consent.
22. Final provisions
• The legal relationships between the customer, if he is an entrepreneur, and the seller are subject exclusively to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
• The place of jurisdiction is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law or if the customer does not have a general place of jurisdiction in the seller's country of residence. The seller reserves the right to choose another permissible place of jurisdiction.
23. Dispute resolution and consumer dispute resolution
• The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. Consumers have the option of using this platform to resolve their disputes.
• We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.